FAQ

The majority of our processes are in Canada, however a few processes and materials are sourced from other countries like South Korea and China. All partners we work with have been thoroughly vetted to ensure they strictly adhere to our ethical manufacturing and sustainable practises standards.

We have a quick guide here to help you identify your correct phone model: https://www.casecoinc.com/pages/how-to-check-your-phone-model

All our cases offer high impact drop resistance and come in a range of different features which come down to personal preference. We have clear tough cases for those who prefer a clean and simple look, we also have wallet folio cases to carry your cards, cash and more. To see our range of cases available for your phone, select your phone here: https://www.casecoinc.com/pages/caseco-cases-collection

We only use recyclable materials and for our leather products, they're a vegan PU leather which is cruelty free

You can find your Order ID number in your order confirmation email. If you are not able to locate this information, please contact us.

Once payment is authorized, most orders will be processed by the next business day.

Send us an email at sales@casecoinc.com as soon as possible with your order number and the URL or name of the new design. We are unable to change orders that have already shipped.

A pre-order item is a product that has not yet been released. You may purchase a pre-order item, which we'll prepare for shipment as soon as it's in stock. Once we ship your order, we'll notify you via email with your tracking number.

Proceed to checkout and click on PayPal or Credit Card to purchase.

We accept major debit cards, credit cards and PayPal.

If you receive a damaged or defective item, please take a photo of the product and contact us right away. We will gladly replace it for you.

Please be sure to open all the boxes first. In some situations, we might have packed 2 cases in 1 box. If you've checked all the boxes and the cases are still missing, please contact us.

We accept major debit cards, credit cards and PayPal.

Normal wear and tear of product use

Products that have been modified or altered

Damage caused by unauthorized repaire

Mishandling, misuse, accident, abuse, improper maintenance or other abnormal use

We offer a 1 year warranty on all our products

We happily offer a 30-Day Money Back Guarantee for items returned within 30 days of the original purchase date.

Send us an email at sales@casecoinc.com with your Order ID number and reason for return. We’ll guide you through the rest!

We have a 100% satisfaction guarantee so if you're not happy with our products you can return them within 30 days. You can read our returns policy here: https://www.casecoinc.com/pages/returns

Yes we do offer express shipping

Once payment is authorized, most of the orders will be processed by the next business day.

We ship from New York, USA and Toronto Canada.

We ship our products worldwide

Please contact us as soon as possible with your Order ID number and we will attempt to stop or cancel your order. If your order has already been shipped out, please contact our courier partner, which you can find alongside the tracking number in your confirmation email.

Orders above $50 - Free Shipping (3-7 days delivery time)

Orders below $50 - $5 (3-7 days delivery time)

All expedited orders - $25 (1-3 days delivery time)

Still have questions? Email us anytime at sales@casecoinc.com